Terms of Service

Who We Are

Living Plus is a clinic in Bengaluru, India, run by Clinic Living Plus Private Limited (“we”, “us”). Clinic Living Plus is owned by Kaaro Fitness LLP, which publishes the Living Plus app. You can reach us here:

• Living Plus, 3rd Floor, 1655, 27th Main Rd, opp. NIFT College, HSR Layout, Bengaluru 560102
• Email: into@cliniclivingplus.com
• WhatsApp: +91 72931 11120
• Phone: +91 72931 11120

Who Can Use the App

• The app is for adults aged 18 or over who are clients of Living Plus, or who want to become one.
• Each account belongs to one person. A mobile number can have only one account.
• Give us true and current details, and keep them up to date in the app.
• Keep your sign-in codes to yourself. You are responsible for what is done with your account. Tell us straight away if you think someone else has used it.

What the App Does

The app connects you with your Living Plus care team. In it you can see your nutrition and workout plans, keep a food journal, track your weight, readings, steps, sleep and symptoms, answer weekly check-ins, book and join consults, chat with your care team, and read your prescriptions, lab results and reports. What you can use depends on the programme the clinic has given you.

Not for Emergencies

The app is not an emergency service. In an emergency, call 112 or go to the nearest hospital. Chat messages are answered during the clinic’s working hours, not straight away.

• The app supports the care your doctors and care team give you. It does not replace a consultation, a diagnosis or treatment.
• Readings in the app are what you, your devices or the clinic entered. Watches and phones can be wrong, so speak to your care team before acting on a reading.
• Meal photo scanning and other AI features give estimates. Your care team checks every plan, summary and note before it reaches you.
• Medicine reminders follow your prescription. The app never changes a dose; only your doctor can.

Programmes and Payments

• The app takes no payments and never asks for card details.
• The clinic sells its programmes directly. Programme prices are before GST, and 18% GST is added. The clinic gives you an invoice for every payment.
• Your programme’s start and end dates, what it includes, holds and any refund are as agreed with the clinic when you join. Ask the clinic if anything is unclear.
• When your programme ends or is on hold, parts of the app close until it starts again. Your records stay.

Consults

• You can book, move or cancel a consult in the app, within the times your care team has open.
• Video consults take place on Google Meet. You need a working internet connection, and the clinic is not responsible for a call lost on your side.
• A consult is recorded only when you agree to it. We keep the written transcript, never the recording.

What You Share

• What you enter and upload stays yours. You allow us to use it to give you care, as our Privacy Policy explains.
• Only upload photos, reports and files that are yours or that you are allowed to share.
• Be respectful to your care team in chat and consults. We may limit chat for anyone who abuses staff.

Using the App Fairly

Please don’t:

• use someone else’s account or let someone use yours;
• try to reach data that isn’t yours, or break or overload the app;
• copy, change or take apart the app, or use it for anything unlawful.

Our Content

The recipes, articles, videos, plans and other content in the app belong to Living Plus or to those who allowed us to use them. You may use them for your own health. Please don’t copy, sell or publish them without our written permission.

Other Services

Some features use other companies’ services: Apple Health or Health Connect for steps, sleep and weight, Google Meet for video consults, and WhatsApp for sign-in codes and messages. Their own terms apply when you use them.

Ending Your Account

You can delete your account at any time in the app, under Me, Settings, Delete My Account, or by asking us. See Delete Your Account for what is deleted and what the clinic must keep by law. We may suspend or close an account that breaks these terms, and we will tell you why.

Our Responsibility

We work to keep the app running and your data safe, but the app may sometimes be unavailable, for example during updates. As far as the law allows, we are not responsible for loss caused by the app being unavailable, by readings from your own devices, or by decisions made without speaking to your care team. Nothing in these terms takes away your rights under Indian consumer law.

Changes to These Terms

When we change these terms, we update the date at the top and tell you in the app about any important change. Using the app after a change means you accept the new terms.

Law and Disputes

These terms are governed by the laws of India. Please contact us first with any complaint so we can try to put it right. Any dispute that we can’t settle together will be heard by the courts in Bengaluru, Karnataka.