Privacy Policy

Who We Are

Living Plus is a clinic in Bengaluru, India, run by Clinic Living Plus Private Limited. Clinic Living Plus is owned by Kaaro Fitness LLP, which publishes the Living Plus app. Clinic Living Plus Private Limited is responsible for your personal data under India’s Digital Personal Data Protection Act, 2023. You can reach us here:

• Living Plus, 3rd Floor, 1655, 27th Main Rd, opp. NIFT College, HSR Layout, Bengaluru 560102
• Email: into@cliniclivingplus.com
• WhatsApp: +91 72931 11120
• Phone: +91 72931 11120

What We Collect

• Your account: your email address, name, mobile number, gender, date of birth, country and city.
• Health details you enter: height, weight, body measurements, your goals and health conditions, health questionnaires, diet recall, your food journal with meal photos, exercise, weekly check-in answers, blood pressure, blood sugar, pulse and oxygen readings, and progress photos.
• Apple Health or Health Connect: only when you allow it, we read your steps, sleep and weight. We never write anything to them, and you can switch this off at any time in your phone’s settings.
• Messages and files: your chats with your care team, and the photos, PDFs and videos you send or upload, such as lab reports.
• What your care team records: consult bookings and summaries, notes, prescriptions, lab results, body composition results, nutrition and workout plans, monthly reports and, only when you agree to a consult being recorded, its written transcript. We never keep the recording itself.
• Packages and payments: the package the clinic gives you and the payments it records. The app takes no payments and never asks for card details.
• Your phone and sign-ins: a notification token so we can send you notifications, and the time and network address of each sign-in, to keep your account safe.

The app has no advertising, no advertising trackers and no analytics tools.

How We Use It

• To give you care: your care team reads what you share to guide your plan, answer your messages and run your consults.
• To show your own records back to you in the app.
• To book consults and send you reminders, messages and notifications about your care.
• To keep your account secure and to meet our duties under Indian law.

We never sell your data and never use it for advertising. Data from Apple Health or Health Connect is used only for your care, never for advertising, and is never shared with data brokers.

Who Can See It

Your care team can see your record: your doctor, nutritionist, physiotherapist and wellness coach. The clinic’s admins and heads of department can open it when they need to. Every time a member of staff opens or changes your record, it is written to an access log.

We use these service providers to run Living Plus. Each processes your data only to provide its service to us:

• Supabase stores our databases in Mumbai, India.
• Fly.io runs our servers in Singapore. Your data passes through them when you use the app and is stored in Mumbai.
• Cloudflare R2 stores photos, documents and other files. These files may be stored outside India.
• Resend sends your sign-in codes by email.
• Google Firebase delivers notifications to your phone.
• Google Calendar and Google Meet send video consult invitations to your email address and host the calls.
• Meta’s WhatsApp sends messages and reminders to your mobile number, and carries the messages you send us there.
• Groq provides AI that reads meal photos you choose to scan, writes out recorded consults, and helps your care team draft summaries and plans. A member of your care team checks every draft before it reaches you.

We share data with the authorities only when the law requires it.

How We Protect It

• Everything between the app and our servers travels over an encrypted connection.
• Chat messages are encrypted in our database.
• Staff sign in with a password and an authenticator code, and see only the patients they care for.
• Links to your files stop working after an hour.

How Long We Keep It and Deleting Your Account

We keep your data while you have an account. You can delete your account at any time in the app, under Me, Settings, Delete My Account, or by asking us. See Delete Your Account for the steps.

When you delete your account, we delete straight away what you entered in the app: your profile and health details, weights, measurements, progress photos, food journal and meal photos, exercise, steps and sleep, check-in answers, chats and the files you sent, notifications and your phone’s notification token. Your upcoming consults are cancelled and you are signed out on every phone.

Your medical record stays with the clinic, because Indian law requires doctors to keep medical records: your prescriptions, lab results, readings, body composition results, notes, reports, past consults and their transcripts, and your plans. Invoices and payments are kept for as long as Indian tax law requires. Nobody can sign in to the deleted account again, and your email address and mobile number become free for a new account.

Your Rights

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal data we hold about you and who we have shared it with;
• correct or complete it;
• delete it, apart from what the law requires us to keep;
• withdraw a consent you gave, such as for Apple Health, Health Connect or AI meal scanning;
• name someone to act for you in case of death or incapacity.

Contact us using the details above and we will reply within 30 days. You can also raise a complaint with the Data Protection Board of India once you have contacted us.

Children

Living Plus is for adults. We do not knowingly create accounts for anyone under 18. A parent or guardian who believes their child has an account can contact us and we will delete it.

Changes to This Policy

When we change this policy, we update the date at the top and tell you in the app about any important change.

Using the app is also covered by our Terms of Service.